Delivery Information

This Delivery Information was last updated on 14 December 2022

Introduction

This Delivery Information contains details of the delivery methods and delivery periods that apply to orders for bouquets made through our website – www.thebeerbouquetcompany.co.uk

Free Mainland UK Delivery

We offer a free delivery service for orders to most mainland UK postcodes covering England, Wales and most parts of mainland Scotland.

Additional delivery charges apply to the Highlands and Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly and  Isle of Wight.

Our delivery charges are:

Mainland UK

England, Wales and parts of Scotland excluding the Highlands and Islands.

• Standard delivery - 2-4 working days           FREE
• Next Working Day - order before 1:00pm    £6.10

However, some UK destinations incur an additional cost:

The Highlands and Islands of Scotland

• 2-4 Working Days                                             £10.21

Northern Ireland

• 2-4 Working Days                                             £12.18

Isle of Man

• 2-4 Working Days                                             £12.18

Isles of Scilly

• 2-4 Working Days                                             £12.18

Isle of Wight

• 2-4 Working Days                                               £6.59

We DO NOT deliver ANY products to other countries and territories.

Delivery Methods and Periods

Our carrier for deliveries is ParcelForce.

When you place your order with us, we’ll send you a confirmation email.

Once your order has been dispatched, we’ll email you details of your delivery along with your ParcelForce tracking reference.

Once our carrier has your bouquet, they will send you a text message to the mobile number that you gave when you placed your order along with your tracking details which you can use to track your delivery on their website.

ParcelForce will also send you a text message with a 1 hour time slot once your bouquet is out for delivery.

Please note that we can only deliver our bouquets to the delivery address submitted at the time of purchase.

Our standard delivery is a 48 hour / 2 working day service to all UK delivery addresses. 

The 48 hour / 2 working day delivery service is not a timed service and usually takes 2 working days but may in some circumstances be sooner or longer than this. Delivery times may be particularly subject to variations where this includes weekends, bank holidays and other public holidays.

If you place your order before 1pm on a working day, these time periods run from the close of business on that day; if you place your order after 1pm on a working day, or at any time on a non-working day, Bank Holiday or Public Holiday, these time periods run from the close of business on the next following working day.

For the purposes of this policy, our working days and business hours are Monday to Friday between 8am and 6pm with the exception of bank holidays and other public holidays. 

Deliveries are attempted by our carrier between the hours of 8am and 6pm, however these hours may be extended at the carriers discretion during busy periods.

The delivery periods set out in this policy are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not and cannot guarantee delivery before the end of the stated period. Please note that when close to special event dates such as Valentine's Day, Father's Day or Christmas Day, it may not be possible for us to dispatch your order within the stated time period above but we will endeavour to do everything possible to ensure that your order is dispatched as soon as possible.

Please note that ParcelForce deliveries are made on working days which are Monday, Tuesday, Wednesday, Thursday & Friday. ParcelForce do not class Saturdays and Sundays as working days - however in some areas, ParcelForce may deliver on a Saturday.

Delivery examples:

For Standard Deliveries using our free 2-4 working day service - an order placed before 1:00pm on a Monday to Wednesday will usually be delivered 2 days later. The same order placed before 1:00pm on a Thursday will be delivered on the following Monday whilst an order placed before 1:00pm on the Friday will be delivered on the following Tuesday.

For deliveries using our Next Working Day service - an order placed before 1:00pm on a Monday to Thursday will be delivered the next day. An order placed before 1:00pm on a Friday will be delivered on the following Monday. 

Orders placed after 1:00pm on a Friday or on a Saturday or Sunday will be dispatched on the following Monday.

Please note however that delivery times to postcodes which are not classed as Mainland UK - i.e. The Highlands & Islands of Scotland, Northern Ireland, Isle of Man, Isles of Scilly, Isle of Wight or the Channel Islands may take longer. If you would like specific information about the delivery of your bouquet, please contact us for advice.

Receipt of your Bouquet

Please note that by law we are not permitted to leave alcoholic goods unattended or with any person unable to provide proof that they are over 18 (if requested to do so by our carrier).

All deliveries must be received in person at the delivery address or with a neighbour of legal age – please note that our carrier is not able to leave our bouquets in an unattended place.

If you are not in when your delivery is made - ParcelForce will attempt a 2nd and in some cases a 3rd re-delivery. A card or text message will be left with details of this and how to rearrange your delivery. Should subsequent delivery attempts fail, your order will be returned to us.

Rearranging delivery:

Once we have dispatched your bouquet to our carrier ParcelForce, if you need to to rearrange your delivery - go to the ParcelForce tracking service at https://www.parcelforce.com/track-trace and enter your ParcelForce tracking number - which you will find on your dispatch email from us - this will call up the tracking information for your parcel.

Scroll down to find the section labelled – 'if you want to arrange a redelivery, please click here' – this will allow you to select the same or an alternative address, a ParcelForce Depot or Post Office pickup and will also allow you to select a date up to 20 days from todays date so plenty of options to change.

Do you offer a 'Select a Date' or similar service

Yes - if you would like your delivery to be on a specific day or date, please do email us at contact@thebeerbouquetcompany.co.uk and we will be happy to do this for you. Please do note though that if your requested date falls on a weekend or public holiday, it may not be possible to have your bouquet delivered on this specific day but we will advise the best option for you to ensure that your bouquet is delivered as near to your date as possible.

Delivery Problems

If you experience any problems with a delivery, please contact us at delivery@thebeerbouquetcompany.co.uk

If our delivery carrier is unable to deliver your bouquet or bouquets, and such failure is your fault, and you do not collect your parcel or parcels from our delivery carrier within the relevant time limit, we may agree to arrange for a re-delivery; however, we reserve the right to charge you for the actual costs of re-delivery (even when the initial delivery was free of charge).

An indicative – but not exhaustive list of the situations where a failure to deliver will be your fault is set out below:

1          You were not able to provide proof to the delivery driver (if requested to do so) that the person receiving the product was aged 18 or over;

2          You provided the wrong address for delivery;

3          There is a mistake in the address for delivery that you provided;

4          The address for delivery is not reasonably accessible;

5          The address for delivery cannot safely be accessed;

6          You asked us to arrange a further delivery to you where the first delivery and subsequent re-delivery attempts as set out by our delivery carrier terms & conditions for re-delivery attempts was not successful;

7          If it is deemed that you made no attempt to contact us or our carrier regarding your re-delivery;

Sometimes our carrier may return a bouquet to us for a reason that is not your fault.

An indicative – but not exhaustive list of the situations where a failure to deliver will not be deemed to be your fault is set out below:

1          Illegible address. In exceptional cases, address labels may become impossible to read in transit. If this happens, our carrier will return the bouquet to us.

2         Damaged in transit. If your bouquet is damaged whilst on its way to you, our carrier may return it without attempting delivery.

If this happens, we will ship a new product or products to you and will attempt to inform you that this has happened using the contact details you have given us.