Privacy Policy

This Privacy Policy was last updated on 15 March 2021

Here at The Beer Bouquet Company, we understand that the privacy and protection of your personal information or data that you trust to us when you visit or access our website – www.thebeerbouquetcompany.co.uk - is important to you, and we are committed to being transparent about how we use, share, and protect the information that you give us. To assure you of our commitment, we have put together this Privacy Policy to help you better understand the types of information we collect, why we collect it, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We will also tell you about the various options you have to manage the privacy of your personal information and how the law protects you.

Scope Of This Privacy Policy

Where this Privacy Policy refers to ‘you’ or ‘your’, these are to you as an individual who is using, has visited or has accessed our website regardless of where you accessed it from and describes our privacy practices for any information we collect from you as an individual whilst using our website – this may be on behalf of yourself, your business or on behalf of another individual or organisation.

 It is also important to note that this Privacy Policy only applies where we process personal information about you in our capacity as a data controller. It does not apply where we process personal information as a data processor on behalf of someone else. When we are a data processor, the privacy statement of the relevant data controller on whose behalf we process your data will apply.

When we process your personal information as a data controller, The Beer Bouquet Company Ltd. (referred to in this Privacy Policy as ‘The Beer Bouquet Company’, ‘us’, ‘we’, ‘our’) is the controller of your personal information.

This Privacy Policy contains important information - please take the time to read the entire policy and if you have any questions about the policy, please do contact us as we are there to help.

1       What Information Do We Collect

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as ‘Device Information’.

Additionally when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including but not limited to your name, billing address, shipping address, payment information, email address, and phone numbers.  We refer to this information as ‘Order Information’.

When we talk about ‘Personal Information’ in this Privacy Policy, we are talking about both Device Information and Order Information.

Information you give us

When you buy a product from us, we collect information that allows us to process the sale of that product and to ship that product to you - such as your name, shipping address, billing address, payment information, email address and phone number.

When you contact us for support or give us feedback, or participate in any surveys or product research that we may conduct from time to time, we may also collect information that you choose to share with us.

We may also collect usage information when you visit our website such as the pages you viewed, the features you accessed, your browser type and any error reports along with any links that you click on when you interact with or leave our website.

The Beer Bouquet Company may also use commonly used tools such as cookies, web beacons, pixels, local shared objects and similar technologies (collectively called ‘Cookies’) to provide you with the web viewing experience that you would expect from us

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies also allow us to recognise your visit, track your interactions with our website and improve your and other customers’ experiences.

Log files track actions occurring on our website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags, and pixels are electronic files used to record information about how you browse our website.

For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

Required information

When you place an order through our website, you are required to provide certain information to us so that we can process your order and for us to ship the product to you. We may also use this information to contact you in case of any issues with your order so it is important that this information is provided accurately. Our website will inform you what information is required for these purposes but if you do not provide the requested information or there are errors in the information that you provide to us, we may not be able to fulfil our commitment to you. If this happens, we will try to let you know what information is in error if this is possible from the other information that you have given us. We may also combine information that you have provided us with information about you that we get from other sources, in accordance with applicable law.

2       How We Use Your Information

We use the Order Information that we collect generally to fulfil any orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

• Communicate with you; From time to time we may communicate with you, including to send you information about The Beer Bouquet Company, provide you with important information about our products, give you offers that we think may be of interest to you and to let you know about new product releases that we may release from time to time;
• Personalise your on-line shopping experience with us;
• Provide product support;
• Operate our business;
• Improve certain aspects of the service we provide and protect the safety and security of The Beer Bouquet Company, our operations, our customers and others;
• Screen our orders for potential risk or fraud; To protect The Beer Bouquet Company, our customers and others such as for the purpose of preventing fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website - for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns.

In summary, we will only use the personal information we collect from you for the purposes described in this Privacy Policy.

3       How We Share Your Information

There are certain circumstances where we may need to share your Personal Information with third parties and to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy .  We also use Google Analytics to help us understand how our customers use our website - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/

From time to time, we may need to share your information, but we will only share your personal information for the following reasons:

With your consent – we may share your personal information if we have your consent.

With third parties - we may share your personal information with third parties, but only for the following reasons:

• With your consent.
• For legal reasons. We may share your information with third parties for legal reasons, including: when we reasonably believe disclosure is required or permitted in order to comply with a court order, or other applicable law, regulation or legal process;
• to protect the rights, property or safety of The Beer Bouquet Company, the services which we provide, our customers, or others;
• to protect against or defend our services against attacks of any kind;
• to enforce, remedy, or apply our Terms of Service and other agreements; or
• to prevent fraud and for debt collection.
• With Social Media Platforms - some of our services will allow you to share information on third-party social media platforms – for example, Facebook and Twitter. Any information you choose to share on social media may potentially be visible to a global audience and will be subject to the third-party social media provider’s privacy policies - not this Privacy Policy. You should take care only to share information on social media that you are comfortable sharing.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4       Processing Personal Information

Our legal basis for collecting and using the personal information described in this Privacy Policy is that we will only collect personal information from you where we have your consent to do so, where we need the personal information to provide you with one of our products, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you, including details of any legitimate interest we rely on to process your personal information.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided in section 10 – Contacting Us below.

5       What You Can Do To Manage Your Privacy

You do have choices when it comes to managing the privacy of your personal information.

• You can manage Marketing Communications from us. We respect your choices when it comes to receiving marketing communications from us but if you would like to update your preferences (including to opt-in or opt-out of marketing communications) you can click ‘Unsubscribe’ at the bottom of the marketing emails or respond with STOP to SMS messages.
• Cookies and Other Tracking Technologies. You can find information on changing your browser to opt-in or opt-out of Cookies in your browser settings. Please be aware though that if you disable some or all of the Cookies, our service or parts of the service we provide may not work. For more information, about cookies, visit http://www.allaboutcookies.org.

6       Data Retention

Unless you specifically ask us to delete your personal information as explained in section 7 - Your Rights, we will retain your information for as long as is necessary to provide you with our services. Once you have asked us to delete your personal information, we will no longer retain your information except to the extent necessary: 

• to send you marketing communications in accordance with your marketing preferences (which you can change at any time – see section 5 - What You can do to manage your privacy);
• for our legal or regulatory compliance (for example, maintaining records of transactions you have made with us), to exercise, establish or defend legal claims, and to protect against fraudulent or abusive activity of the services we provide; or
• for general product improvement purposes in accordance with this Privacy Statement, provided that any data retained for this purpose will be used only for a limited period and handled securely and in confidence. 

If we no longer need your information for the above purposes, we will delete or de-identify it in accordance with our normal data retention practices. However, there may be occasions where we are unable to fully delete or de-identify your information due to technical or other operational reasons, for example where your information has been archived onto back-up systems. Where this is the case, we will take reasonable measures to securely isolate your information from any further processing until such time as we are able to delete or de-identify it.

7       Your Rights

How can you access and update your information?

The accuracy of your information is important to us and you have the right to review and correct the information that we hold about you. For example, if you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at: GDPR@thebeerbouquetcompany.co.uk

You have the right to ask for a copy of the information that The Beer Bouquet Company hold about you.

• Access, Correction or Deletion. You may request access to, correction of, or deletion of your personal information. To do this, you must email us at GDPR@thebeerbouquetcompany.co.uk setting out the change or changes to the personal data we hold about you to take these actions. Please note that even if you request for all your personal information to be deleted, certain aspects may be retained for us to: meet our legal or regulatory compliance (e.g. maintaining records of transactions you have made with us); exercise, establish or defend legal claims; and to protect against fraudulent or abusive activity on the services that we provide. Data retained for these purposes will be handled as described in section 6 - Data Retention, above.
• Objection and Restriction. You may object to our processing of your personal information or ask us to restrict processing of your personal information.
• Withdraw Consent. If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• File a complaint. You have the right to file a complaint with a supervisory authority about our collection and processing of your personal information.

8       Behavioural Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (‘NAI’) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by the popular social media platforms by accessing the following opt-out links:

Facebook - https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/

• Third-Party Advertising and Analytics. The Beer Bouquet Company may use advertising networks and other third-parties to display advertising of our products or to manage our advertising on other websites. Our third-party partners may place cookies on unaffiliated websites in order to serve advertisements that may be relevant to you based on your browsing activities and interests, and also to determine the effectiveness of such advertisements. Please contact us in writing or via email if you wish to opt-out of interest-based advertising.
• Even if you opt-out of such cookies or otherwise opt-out of interest-based advertising, you may still receive advertisements, they just won’t be tailored to your interests. If you opt-out and later delete your cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.
• Do Not Track. Please note that we do not alter our websites data collection and use practices when we see a Do Not Track signal from your browser.

9       Security of Your Information

We know that the security of your information is important to you. Whilst we can provide appropriate technical and other security controls to protect your information, even with our best efforts and endeavours, we are not able to fully guarantee or warrant the security of your information.

We take a number of measures to protect your information.

All of the data detailed in this policy is collected through our website which offers a secure connection for any data you provide and that data is stored and used securely, with only authorised personnel (and authorised personnel of our suppliers) having access to your data for the purposes described in this Privacy Policy. In addition the processing of any card data complies with the Payment Card Industry Data Security Standard (PCI DSS) and your (optional) password will only be stored in an encrypted format and never in plain or un-encrypted text.

10     Contacting Us

If you have questions or comments about this Privacy Policy, please contact us by email at GDPR@thebeerbouquetcompany.co.uk

11     Changes To Our Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to make changes or updates at any time. If we make material changes to the way we process your personal information, we will let you know via our website or by other communication channels, such as by email and if required by applicable data protection laws seek your consent to those material changes.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

You can see when this Privacy Policy was last updated by checking the ‘last updated’ date shown at the top of this Privacy Policy. Please review any changes carefully.

12     Collection and Use of Children’s Personal Information

This website sells alcohol products and is/are only intended for and directed to individuals aged 18 or over. We do not knowingly collect personal information from minors.