Frequently Asked Questions

This FAQ page was last updated on 8 November 2023

If you have a question, we hope you will find the answer here - if you don't see your question, please do drop us an email at contact@thebeerbouquetcompany.co.uk and we will be happy to help.

Do you offer a 'Select a Date' service?

 Yes - if you would like your delivery to be on a specific day or date, please contact us at contact@thebeerbouquetcompany.co.uk and we will be happy to do this for you. Please do note though that if your requested date falls on a weekend or public holiday, it may not be possible to have your bouquet delivered on this specific day but we will advise the best option for you to ensure that your bouquet is delivered as near to your date as possible. 

If I have an allergy or dietary requirement, can I substitute any of the snacks?

Yes, of course - we can substitute a snack for any of the other snacks we provide with the bouquets.

You can choose from Strong Cheddar & Onion or Flame Grilled Steak crisps, Salted, Dry Roasted or Honey Roasted peanuts or Cornish Sea Salt, Habanero Chilli, English Mustard or Salt & Vinegar crackling. We also include the Huligan Sriracha Pretzel pieces in every bouquet so you may prefer not to have 2 of the same pretzel snack – but it's not a problem if you would like this.

If you add a note with your substitution choice along with your gift message when you place your order, we will pick this up and sort this out for you.

Do you include a vat invoice or receipt with the bouquet?

No - we understand that most of our bouquets are sent as gifts and therefore we do not include any vat invoices or receipts in the parcel.

If you would like a receipt for your order, please email us at contact@thebeerbouquetcompany.co.uk and we will be happy to send this to you.

I want to track my delivery - how do I do this?

Our carrier is ParcelForce and they have a parcel tracking service at https://www.parcelforce.com/track-trace. Enter your ParcelForce tracking number - which you will find on your dispatch email from us - this will allow you to track your delivery and also request a change of delivery address or delivery date should this be necessary.

I need to rearrange my delivery - how do I do this?

To rearrange your delivery - go to the ParcelForce tracking service at https://www.parcelforce.com/track-trace and enter your ParcelForce tracking number - which you will find on your dispatch email from us - this will call up the tracking information for your parcel.

Scroll down to find the section labelled – 'if you need to arrange a redelivery, please click here' – this will allow you to select the same or an alternative address, a ParcelForce Depot or Post Office pickup and will also allow you to select a date up to 20 days from todays date so there are a number of options for you to change.